Terms of Service

Last updated: June 19, 2026

PHI is not allowed unless your organization has a signed BAA and PHI onboarding approval. Do not use public forms, public email, or non-approved workflows to send medical details, member IDs, claim data, or client documents.

These Terms govern your access to and use of davepartner.ai, branded as Bella, operated by davepartner.ai. By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility and account

You must be at least 18 years old and authorized to bind your organization. You are responsible for keeping your credentials secure and for all activity on your account.

2. Acceptable use

You agree not to:

We may suspend or terminate accounts that violate these rules.

3. Subscription and billing

Paid plans, if enabled, are billed under the pricing and order terms shown at signup or in a separate written order. Subscriptions renew until canceled unless the order states otherwise. Fees are non-refundable except where required by law or stated in the applicable order.

4. Your data

You own the data you put into the Service. You grant us a limited license to host, process, and transmit it for the purpose of operating the Service for you, supporting your account, securing the Service, and complying with law. Our handling of your data is described in our Privacy Policy.

5. PHI, HIPAA, and BAA

Bella is not approved for your organization to use with PHI until we have executed a Business Associate Agreement with you and completed PHI onboarding. If a signed BAA conflicts with these Terms for PHI handling, the signed BAA controls for that PHI. See the BAA readiness page for the current request flow.

6. AI output

Bella may generate suggested replies, summaries, and analyses using AI systems. AI output may be inaccurate or incomplete. You are responsible for reviewing AI output before relying on it for licensing, compliance, regulatory, financial, medical, or client-facing decisions. The Service is not a substitute for professional judgment by a licensed insurance professional, legal advisor, medical professional, or compliance officer.

7. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT AI OUTPUT WILL BE ACCURATE.

8. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, consequential, special, or punitive damages, lost profits, lost revenue, or lost data. Our aggregate liability under these Terms will not exceed the fees you paid for the Service in the 12 months before the event giving rise to the claim. These limits apply even if a remedy fails of its essential purpose.

9. Indemnification

You will defend and indemnify us against third-party claims arising from your use of the Service in violation of these Terms, your violation of law, or your infringement of a third party's rights.

10. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.

11. Termination

Either party may terminate for material breach not cured within 14 days of written notice. On termination, your access ends and your data is handled under the retention terms in our Privacy Policy or applicable written agreement.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced by email, in-product notice, or this website where appropriate. Continued use after the effective date constitutes acceptance.

13. Contact

Notices and questions: [email protected].